If the transaction continues to decline, you can call us on 1300 651 089 within Australia or +61 2 9155 7700 if you are calling from overseas (24 hours, 7 days a week). You want to dispute a payment on your debit or credit card Find out what to do on our dedicated page Unsure about a transaction. Some people find it helpful if they think of their PIN number as a word. Make your PIN less easy to guess by avoiding obvious number combinations or sequences such as 1111, 1234 or 9876. For more information, please see PartPay. Avoid the hassle with these eight tricks and tips. The purchase was below a minimum purchase amount (for transactions made on PartPay).The customer is overseas, and hasn’t advised the bank of their travel plans (international transactions are more likely to be blocked to prevent fraud if the bank isn’t aware of travel plans).The customer may be in arrears with their credit card payments.The card may be damaged, preventing the terminal from reading the chip or magstripe.The wrong card number, expiry date or CVC/CVV has been entered (when shopping online or over the phone).There are insufficient funds in the linked account.The following are some common reasons which may assist you to understand why your transaction may have declined. It may be due to the physical card, the linked account, a connection issue or merchant error. There are multiple reasons why a card transaction may decline.
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